Refund, Dispute & Cancellation Policy

Effective Date: January 1, 2025

1. Refund Policy

Tree-Planting Subscription Payments

• • Monthly tree-planting subscriptions are charged in advance and funds are immediately allocated to tree-planting initiatives.
  • No refunds will be issued for payments already made, as these contributions directly fund tree planting.
  • If a subscription is cancelled, any trees already funded through past payments will still be planted, but no further charges will be made after the current billing cycle.

2. Dispute Policy

• • Any billing disputes must be raised within 30 days of the transaction by submitting a request via our contact form.
  • We will review disputes within 5 business days and provide a resolution.
  • If a chargeback or payment dispute is initiated before contacting us, access to membership benefits may be temporarily suspended while the issue is resolved.

3. Cancellation & Changes Policy

Notice Period for Cancellations or Changes

• • A minimum of 5 business days’ notice is required for any cancellation, downgrade, or change to a  subscription.
  • Business days are defined as Monday to Friday, excluding UK public holidays.
  • Requests received with less than 5 business days’ notice may be processed in the following billing cycle.

Cancelling Tree-Planting Subscription

• • Businesses can cancel their tree-planting subscription at any time by providing at least 5 business days’ notice before the next billing date via our contact form.
  • Cancellation prevents future payments but does not affect any trees that have already been funded.
  • Any trees paid for before the cancellation date will still be planted, as funding has already been allocated to the planting process.

For any questions, please submit a request via our contact form.