Effective Date: January 1, 2025

1. Refund Policy

Membership Fees

    • The annual membership fee provides businesses with a profile page and access to marketing collateral, including our logo, which can be used while they are an active paid member.
    • Membership fees are non-refundable once payment has been processed, as services and resources are made available immediately.
    • Businesses may cancel their membership to prevent renewal at the next billing cycle, but no refunds will be issued for unused membership time.

Tree-Planting Subscription Payments

    • Monthly tree-planting subscriptions are charged in advance, and funds are immediately allocated to tree-planting initiatives.
    • No refunds will be issued for payments already made, as these contributions directly fund tree planting.
    • If a subscription is cancelled, any trees already funded through past payments will still be planted, but no further charges will be made after the current billing cycle.

2. Dispute Policy

    • Any billing disputes must be raised within 30 days of the transaction by submitting a request via our contact form.
    • We will review disputes within 5 business days and provide a resolution.
    • If a chargeback or payment dispute is initiated before contacting us, access to membership benefits may be temporarily suspended while the issue is resolved.

3. Cancellation & Changes Policy

Notice Period for Cancellations or Changes

    • A minimum of 5 business days’ notice is required for any cancellation, downgrade, or change to a membership or subscription.
    • Business days are defined as Monday to Friday, excluding UK public holidays.
    • Requests received with less than 5 business days’ notice may be processed in the following billing cycle.

Cancelling Membership

    • Businesses can cancel their annual membership at any time by submitting a request via our contact form.
    • Membership cancellation prevents renewal at the next billing period but does not result in a refund for any previously paid fees.
    • Once cancelled, the business must cease using any marketing collateral, including our logo, and their profile page will be removed.

Cancelling Tree-Planting Subscription

    • Businesses can cancel their tree-planting subscription at any time by providing at least 5 business days’ notice before the next billing date via our contact form.
    • Cancellation prevents future payments but does not affect any trees that have already been funded.
    • Any trees paid for before the cancellation date will still be planted, as funding has already been allocated to the planting process.

For any questions, please submit a request via our contact form.